Order Process

In short, here’s how your order works:

You place your order, we prepare and process it and then we ship it! :)

Ordering takes just a few minutes, we begin processing your order and get it ready to ship.

Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking link once your package has left our warehouse. Your order is on the way!


Tips to ordering:

Before you place your order, make sure you view all items and the contents of your shopping cart, including the total amount (default currency displays in AUD) before you click confirm.


Once your order has been submitted successfully, and your payment has cleared, your order will begin processing almost immediately. Once your order processing has begun, no further changes can be made to the order.


The order process in more detail:


Selecting items to purchase

Add items from the store to your cart. Visit your cart to review the contents and make modifications or confirm your order. Always choose carefully and double check your cart, as once the order is confirmed and the payment has cleared, the sale is considered final.


Entering your details

At the checkout, we request accurate and detailed shipping information, to ensure your items are delivered successfully. We do not take responsibility for shipping errors that occur as a result of missed, inaccurate or third-party delays. We will deliver your items as per the information supplied, however once your order has left our despatch dock, we cannot take responsibility for shipping errors or mishaps.

The email address you supply will be the email we use for communicating your order updates, so please be sure to enter it correctly and check your spam inbox in case of any missed notifications.


Order confirmation

You will receive an email notification once your order clears. Your order will then move immediately into the processing and preparation stage.


Order preparation

We have fulfilment warehouses located in Australia, the US, Canada, and the UK. Depending on your location, your order will be assigned to one of our five warehouses for fulfilment.


Partially cancelled orders

If an item you ordered happens to be out of stock after your order has been placed, the out of stock item will be cancelled from your order. You will also receive a notification to this effect, via email. All ‘in stock’ items in your order will be shipped.


Processing time

Processing of your order occurs almost immediately, and in its entirety, the process required to: pick, finish, label, prepare and despatch your order will take anywhere between 1-3 business days. Once your order has left our warehouse, you will receive an email with the tracking information. If you have not yet received your tracking or shipping confirmation email and it is after the average processing time we estimate, this may be due to an unexpected delay at our warehouse. Factors that could affect your order’s processing time include: re-stocking delays, stock transfers, additional packaging requirements and/or public holidays.


Despatching Orders

Once your items are wrapped and labelled for shipping, it’s ready to be placed on board for delivery. Orders despatch on business days, and within standard business hours for fulfilment warehouse.



Once your item is on board for delivery, you will be sent an email confirmation. For UK, Australia, US, and Canada based customers, you can estimate delivery to be 1-3 business days from the time your order has shipped. For New Zealand, you can estimate delivery to be 10-15 business days. For the rest of the world, shipping times will vary between 10-30 business days.


Guaranteed Delivery

We do not guarantee a delivery date for standard shipments. Delivery dates are subject to change and in most cases, tracking will update to reflect the new estimated delivery date. Standard shipments are not eligible for a refund and delays may occur due to shipping volume, weather, and other factors. We do not refund orders based on these unforeseen factors or those affecting the shipping duration, after the items have left our facility.



Your shipping confirmation email includes a tracking number for your order. Click on this number to view more detailed tracking information.


Have more questions about the order process?

Did you get the wrong item?

Our fulfilment teams do their best to accurately fulfil every order, but on the off chance you’re sent something incorrectly, we’re here to help! Send some images of your parcel, the shipping label, order number and what went wrong via email to or send us a message via Facebook Messenger at


Is your shipping delayed?

If you find that your shipping is delayed, held up or not progressing, check your detailed tracking link for more information. Factors affecting an item’s shipping on time could include: customs clearance delays, public holidays, failed delivery attempt, no access to your residence, to name a few! If you see no update to your tracking information for 7 consecutive days beyond the estimated delivery day please reach out to our customer service team with your order number via email to or send us a message via Facebook Messenger at


Having problems with your tracking link?

Orders generally don’t receive their first scan until they arrive at their first destination, so you may not see updates on your tracking page for a couple of days. If there is no update to your tracking page for 7 consecutive days beyond estimated delivery date, please reach out to our customer service team via email to or send us a message via Facebook Messenger at


Didn’t receive a confirmation email?

Please check your spam. If you entered your email correctly at the order stage, your first email will be the order confirmation. Any future emails from us, such as shipping updates, news, notifications or changes to your order, will all be sent to the same email. If you haven’t received your order confirmation, please contact us via email to or send us a message via Facebook Messenger at


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